11ikk's Privacy Policy

1 Introduction

11ikk is a trusted online gaming platform committed to providing a safe and entertaining environment for users in Bangladesh. This privacy policy ("Policy") describes how 11ikk collects, stores, uses, and discloses your personal information.

By using our website or services, you are considered to have agreed to the terms of this Policy. If you do not agree with any term of this Policy, please refrain from using our services and contact us at [email protected] for any questions.

2 What Information We Collect

11ikk may collect the following types of information for the purpose of providing its services:

2.1 Personal Identification Information

• Full name, date of birth, and national identity card details (for age verification)
• Email address and mobile number
• Residential address
• Account login details (username and encrypted password)

2.2 Financial Information

• Records of deposit and withdrawal transactions
• Payment details made via bKash, Nagad, Rocket, Upay, or bank transfer
• Account balance and betting history

2.3 Technical Information

• IP address, browser type and version
• Device type and operating system
• Data collected from cookies and similar tracking technologies
• Login time, page browsing details, and session duration

2.4 Gaming Information

• Game play history and bet amounts
• Bonus claims and wagering progress
• Overall patterns of casino activity

3 How We Collect Information

We collect information in the following ways:

• Directly provided: Information you provide yourself during account registration, login, deposit, or withdrawal.
• Automatic collection: Information collected through cookies and similar technologies while you use our platform.
• Payment processors: Transaction confirmation details received from payment gateways during deposit and withdrawal processing.
• Third-party verifiers: Information received from partner organizations engaged in the identity verification process.

4 How We Use Your Information

11ikk uses your information only for lawful and fair purposes. Your information may be processed for the following reasons:

4.1 Service Operation and Improvement

• Creating, managing, and verifying your account
• Processing deposits, withdrawals, and other financial transactions
• Managing bonuses and promotions, including the 100% first deposit bonus
• Providing customer support — via 24/7 live chat and email
• Improving platform performance and user experience

4.2 Security and Compliance

• Preventing fraud, money laundering, and other illegal activities
• Age verification (for users aged 21 and above only)
• Meeting responsible gaming obligations
• Preventing unauthorized access to accounts

4.3 Communications

• Sending notifications about transactions, account updates, or important matters
• Sending promotional offers and newsletters with your consent
• Responding to customer service inquiries

5 Legal Basis for Data Processing

We process your information on the following legal grounds:

• Contract performance: To manage your account and provide services.
• Legal obligation: To comply with applicable laws and regulations.
• Legitimate interests: To prevent fraud, maintain security, and improve services.
• Consent: Based on your explicit consent for marketing communications or optional data collection.

6 Data Disclosure and Sharing

11ikk does not sell your personal information to third parties. However, information may be disclosed in the following circumstances:

6.1 Service Provider Partners

Information is shared with service providers such as payment processing (bKash, Nagad, Rocket, Upay, and banking partners), identity verification, technical infrastructure, and customer support services — only to the extent necessary for each to carry out their respective services. They are contractually bound to maintain confidentiality.

6.2 Legal Requirements

Information may be disclosed to comply with court orders, lawful requests from government authorities, or applicable legal requirements. In such disclosures, 11ikk always provides only the minimum information necessary.

6.3 Business Transfers

In the event of a change in business ownership or a merger, user information may be transferred to the new owner. You will be notified in advance in such a situation.

7 Cookies and Similar Technologies

11ikk uses cookies and similar tracking technologies to improve your browsing experience and ensure the platform functions smoothly.

7.1 Types of Cookies

• Essential cookies: Required for login sessions and security. These cannot be disabled.
• Functional cookies: To remember your preferences and settings.
• Analytical cookies: To analyze platform usage and improve services. These are collected anonymously.

7.2 Cookie Controls

You can control or delete cookies from your browser settings. However, disabling essential cookies may affect some functionality of the site.

8 Data Retention Period

We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected or to meet applicable legal obligations.

• Active account data: For the duration the account remains active.
• Closed account data: For the legally required period from the date of closure.
• Financial transaction records: For the period required under financial regulations.
• Customer support conversations: For a limited period after the issue is resolved.

Once the specified period has passed, your information will be securely deleted or anonymized.

9 Data Security Measures

11ikk adopts industry-standard technical and organizational measures to keep your personal information secure:

• SSL encryption: All data transmissions are encrypted using SSL/TLS technology.
• Database security: Stored data is kept on encrypted, access-controlled servers.
• Access controls: Only authorized staff have access to specific data needed for their designated tasks.
• Regular security reviews: Regular security audits are conducted to identify and address vulnerabilities.
• Two-factor authentication: An additional security layer is available to prevent unauthorized access to accounts.

10 Your Data Rights

You have the following rights over your personal information. To exercise these rights, write to [email protected]:

10.1 Right to Access

You have the right to receive a copy of what information we hold about you.

10.2 Right to Correction

You have the right to request correction if your information is inaccurate or incomplete.

10.3 Right to Deletion

In certain circumstances you may request deletion of your information. However, some information must be retained for a specific period due to legal obligations.

10.4 Right to Object to Processing

You have the right to object to the processing of your information for legitimate interest or marketing purposes.

10.5 Right to Withdraw Consent

You have the right to withdraw consent for any data processing carried out on the basis of consent, at any time.

11 Privacy of Children and Minors

11ikk strictly provides services to individuals aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.

If we become aware that information from a minor has been collected, it will be deleted immediately and the associated account will be closed. If you believe a minor is using our platform, please notify us at [email protected].

12 Data Transfers

Due to the nature of our services, your information may be processed on servers located in various countries. Wherever information is transferred, we ensure that appropriate safeguards are maintained and that the information is processed to a standard consistent with this privacy policy.

13 Changes to the Policy

11ikk reserves the right to update this privacy policy from time to time. For significant changes, we will:

• Publish the updated policy on this page
• Send a notification to your registered email
• Clearly state the date of the change

Continued use of our platform after changes are made will be considered as your agreement to the updated policy. Regular visits to this page are therefore recommended.

14 Complaints & Contact

If you have any questions, concerns, or complaints about this privacy policy, please contact our privacy team:

• Email: [email protected]
• Live Chat: Available 24/7, support in Bengali and English

We aim to respond to all privacy-related inquiries as quickly as possible.