11ikk Frequently Asked Questions

In most cases, deposits are added to your account within a few minutes. If it still doesn't appear, first check your payment app's history to confirm the transaction was successful. Then contact our 24/7 live chat with your transaction ID or a screenshot. Our team will verify it quickly and update your balance.

11ikk supports Bangladesh's most popular payment methods. You can easily deposit using bKash, Nagad, Rocket, Upay and bank transfer (such as Dutch-Bangla, BRAC, Islami Bank). The minimum deposit amount is ৳500 for every method.

Log in to your 11ikk account and go to the Cashier section. Select bKash as your deposit method, enter the amount, and send the payment from your bKash app to the number shown. Make sure to enter the transaction reference number correctly during payment — without it, verification of your deposit may be delayed. The minimum amount is ৳500.

11ikk itself does not charge any deposit fee. However, your mobile banking service (such as bKash or Nagad) may apply its own transaction charges — this depends on your payment provider's terms. Standard bank charges may also apply for bank transfers. Always check the latest information in your payment app.

The minimum withdrawal amount at 11ikk is ৳800. After approval, the money typically arrives in your mobile wallet or bank account within 1 hour. When submitting a withdrawal request, make sure your account verification is complete — otherwise the process may be delayed.

In live dealer games, a real dealer runs the game via live video streaming from a studio or casino environment. You place bets from your screen and watch everything in real time — just as if you were sitting right there. These games are provided by world-class providers such as Evolution Gaming and Ezugi.

Yes, 11ikk's live casino is fully mobile-friendly. You can join live dealer tables in the browser of any Android or iOS smartphone. Using a Wi-Fi or 4G connection is recommended for a smooth streaming experience, as video streaming consumes more data.

In live roulette, a spinning wheel has numbers marked on it and a small ball spins around the wheel. You bet on which number, color (red or black), odd or even, or group of numbers the ball will land on. The dealer spins the wheel and the result is determined by where the ball stops. It's best for new players to start with small bets.

In baccarat, you bet on one of three outcomes — Player wins, Banker wins, or Tie. The dealer deals two cards to each side and the side whose total points are closest to 9 wins. Card values follow the number on the card from 1–9, Ace = 1, Tens and Face cards = 0. Baccarat is a popular live game with straightforward rules.

Most live tables have multiple betting spots, so many players can participate at the same time. If a table has no open seats, choose a game like 'Multi-player' or 'Infinite Blackjack' — these have no seat limits. There are also separate tables available for different budgets.

If the connection is lost, the game server automatically completes the round. Once you reconnect, you will see the correct game history and balance. So there is no need to worry about your bet — all records are stored server-side. However, using a stable connection while playing on a slow network is always preferable.

No separate app download is needed. Open the site in Chrome, tap the menu icon in the top right corner, and select "Add to Home screen". On Safari (iPhone), tap the Share button and then select "Add to Home Screen". After that, you can open 11ikk directly from your home screen.

First, clear your browser's cache — in Chrome, go to Settings → Privacy and Security → Clear browsing data and clear Cache and Cookies. Then restart the browser and visit the site again. If the problem persists, restart your phone or try a different network (Wi-Fi / mobile data). Clearing the cache resolves most loading issues.

Yes, 11ikk is fully optimized for mobile browsers. Slots, live casino, fishing games, and sports betting — all sections work normally in a phone's browser. For the best experience, use an updated version of Chrome or Safari and clear your browser cache from time to time.

11ikk fully supports Android 6.0 and above and iOS 13 and above. It also works smoothly on modern browsers on Windows and macOS desktops. Some high-graphics games may have issues on very old devices — updating the browser will fix most such problems.

Account verification is done for your own protection. It ensures that no one can conduct fraudulent activity using your name or details. Verification is also required to make sure your money reaches the right person at the time of withdrawal. This is an internationally standard security process.

A National ID card (NID) is generally the most accepted document. A passport or driving license may also be used. Make sure the photo of your document is clear, complete, and readable — blurry or cropped images are not accepted. Upload photos of both the front and back of each document.

When making a withdrawal, the name on your 11ikk account and the name on your bKash, Nagad, or bank account must be the same. This prevents fraud and unauthorized transactions and ensures the safety of your funds. If the names do not match, the withdrawal request will be blocked — so enter the correct name when creating your account.

The reason for rejection is usually communicated by email or live chat. Read the reason carefully first — rejections are commonly due to a blurry image, an expired document, or a name mismatch. Correct the issue, take a new clear photo, and resubmit. For assistance, contact us directly at [email protected].

Generally, once verification is successfully completed, it does not need to be done again. However, if your account information changes — such as an update to your name or contact details — re-verification may be required. A request for re-verification may also come after a long period of inactivity.